Talk to a compliance specialist.
Phone, text, email, or chat — 24/7. Automated routing, instant answers, zero phone trees.
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Our office
Headquartered in Phoenix, Arizona. DOT-compliant C/TPA serving motor carriers nationwide.
Common questions about reaching us
What is the fastest way to reach Vertical Identity?
Call (602) 899-1606 — sales and service answer Monday through Friday, 6 AM to 5 PM Arizona time. There is no IVR or phone tree; a real team member picks up. For after-hours questions, text (602) 691-4156 for an instant automated reply and same-day human follow-up the next business morning.
What number do I use for a random drug test selection notification?
Selected drivers reach the Randoms line at (623) 343-1333. That line is staffed during business hours by the randoms operations team and routes to an agent who can issue a fresh QuickApp, change your collection site, or confirm your selection status without an account lookup.
What email address handles billing or invoice questions?
For billing, invoice copies, refunds, or payment-method updates, email [email protected]. For consortium account questions (driver adds, certificate copies, audit requests) use [email protected]. For corporate background screening accounts, use [email protected].
Do I need to schedule an appointment to call?
No. We are not appointment-based. Call (602) 899-1606 during business hours and you will reach a live compliance specialist. Most calls are resolved on the first contact — same-day if any follow-up is needed.
What hours can I reach a real person?
Live support is Monday through Friday, 6 AM to 5 PM Arizona time. Arizona does not observe daylight saving, so we are effectively on Pacific Time April through October and Mountain Time November through March. After hours, text (602) 691-4156 — replies arrive the next business morning.
Where is Vertical Identity located?
Vertical Identity is headquartered at 5227 N 7th Street, #18043, Phoenix, AZ 85014. We are a Phoenix-based DOT-compliant Consortium / Third-Party Administrator serving motor carriers and owner-operators nationwide. The Phoenix office is administrative; all member-facing services are delivered via phone, text, email, and the member portal at members.verticalidentity.com.